An exciting opportunity exists for a skilled Student Administration Officer to join a dynamic team at the Brisbane Graduate School of Business. A fixed-term position is available with the possibility of an extension.
| Position Title: | Postgraduate Student Administration Officer |
| Vacancy Reference No: | 28423 |
| Closing Date: | 24 October 2008 |
| Department / Division: | Brisbane Graduate School of Business |
| Campus: | Gardens Point |
| Classification/Salary Range: | $45 907 to $51 777 pa (HEW5) |
| Plus Superannuation: | 9% employer contribution |
| Status: | Fixed-term to 11 September 2009 |
| Contact Name and Title: | Nora Rendevska-Ryan,
Graduate Studies Administration Manager |
| HR Contact and Title: | Emma Campbell, HR Advisor |
BACKGROUND INFORMATION
Faculty of Business
The Faculty of Business is QUT's largest Faculty, attracting over a quarter of the University's enrolments, and is also one of the largest business faculties in Australia. Through various collaborations with industry and professional bodies, the Faculty is a key player in the business community with extensive local and international links.
The Faculty of Business has achieved international recognition with the world’s leading accrediting bodies – AACSB, AMBA and EQUIS - for the quality of its degree programs and has a philosophy of continuous quality improvement. In keeping with this the Faculty is committed to the provision of high standards of service in the delivery of its teaching, research and executive education activities. Staff are expected to maintain a culture of continuous improvement of service delivery across the Faculty. This is maintained by meeting targets for performance and improvement. Staff are encouraged to participate in collaborative relationships across the Faculty and to find and share good practice in the execution of their duties so that they add value to theirs and the client’s experience.
Brisbane Graduate School of Business
The Brisbane Graduate School of Business (BGSB) is responsible for the administration, coordination and delivery of high quality postgraduate coursework programs offered by the Faculty of Business.
DUTY STATEMENT
Purpose of Position
As a member of the Brisbane Graduate School of Business and the wider Faculty of Business, the Postgraduate Student Administration Officer will be responsible for undertaking day to day student administration and associated functions of the School in accordance with the University policies and procedures. The Student Administration Officer position will be responsible for providing student support for the Master of Business suite of programs in Accountancy, Philanthropy and Nonprofit Studies, Economics and Finance disciplines.
Organisational Relationships
The position is located in the Brisbane Graduate School of Business within the Faculty of Business, and reports to the Graduate Studies Administration Manager on a day-to-day basis for performance planning and review and workload management. The incumbent will work collaboratively with academic and professional staff within the Faculty and will work cooperatively with all members of the Faculty and across the University. The Postgraduate Student Administration Officer will also liaise with QUT Student Business Services departments and other divisions as appropriate.
Duties include:
- Provide accurate and timely advice about Faculty postgraduate programs to students, staff and the general community.
- Apply policy and contribute to the resolution of student and academic enquiries with regard to admission, enrolment, credit applications and advanced standing, course progression, cross-institutional enrolment, graduation, and other administrative functions.
- Ensure that appropriate student administration systems and procedures are implemented to maximise efficiencies.
- Provide and analyse data from appropriate University systems on course and student-related issues (eg progression, attrition, completions).
- Liaise with Student Business Services Division, School Administration Officers and Subject Area Coordinators on matters relating to students and course administration.
- Develop, review and document procedures for which this position is responsible, and coordinate the maintenance of other documentation as required.
- Access and utlise the University student information systems to provide information and advice to students and Faculty staff.
- Active promotion of the Faculty’s courses and the Brisbane Graduate School of Business through enquiries from prospective and current clients and through Faculty Career events and participation in promotional activities.
- Contribute to the achievement of a positive and effective team environment by participating in work area goal setting and service improvement planning.
SELECTION CRITERIA
Essential:
- Education, training and/or relevant experience in higher education equivalent to the completion of a degree.
- Excellent interpersonal skills including demonstrated ability to deal effectively, tactfully and confidentially with a wide range of people, and an appreciation of various cultural differences in dealing with students.
- Demonstrated ability to interpret and apply rules, regulations and policies.
- Proven written communication skills, including experience in drafting and editing correspondence and reports.
- Demonstrated ability to work with minimal supervision, to meet deadlines and to organise and prioritise workloads.
- Demonstrated ability to encourage teamwork and work as a member of team to support continuous improvement in procedures and practices along with a commitment to excellence in client service.
- Demonstrated knowledge of and experience in the use of the Microsoft Office suite and experience with databases and student information systems.
HOW TO APPLY
Please provide:
- Application Cover Sheet (doc, 60kb or pdf, 17kb)
- Applicants are encouraged to systematically address the selection criteria.
- Your current resume – including the names and contact details of referees.
Forward your application to jobapplications@qut.edu.au quoting vacancy ref no. 28423 by 24 October 2008.
Prior to submitting your application please review information regarding immigration requirements, workplace health and safety, equal employment opportunity, non-smoking policy and relocation available at
http://www.hrd.qut.edu.au/jobs/information.jsp.
After the closing date, you can check the status of the recruitment process. QUT is an equal opportunity employer and employer of choice for women.